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If you are having problems logging into Virtual City Hall, or you simply have a question about the service, please contact us at 780-778-2273 during our business hours.

Detailed instructions on how to activate an account can be downloaded from the link provided at the bottom of this page.

Terms of Payment


Payment can be made by Visa or MasterCard through Virtual City Hall.
Total payment by credit card should not exceed $5,000 per account number. If the payment is greater than $5,000 a service fee will be applied to the account.
All questions regarding refunds can be directed to the Corporate Services Department, Town of Whitecourt 780-778-2273.